Recently, many people ask for help in solving Samsung Smart Switch stuck issue in multiple discussion platforms. Indeed, when Samsung Smart Switch is stuck on your device, and your data migration or backup is hampered by it, that will be annoying. So, how can you solve this problem? Don't worry. In this article, we've analyzed the possible reasons, and provided effective ways to fix it.
Samsung Smart Switch is no doubt an excellent data transfer tool for you to transfer files to Samsung device. However, why does Smart Switch keep freezing? Here are the major reasons we found:
Install Samsung Smart Switch improperly, or installation process is interrupted.
There may be a storage shortage on your target device.
There may be any compatibility issues with either device or certain data types on your device.
There may be some hardware or software problem with either device.
One of your devices is corrupted or has a malware.
There may be a problem with Wi-Fi connection or USB cable.
One device is in low battery.
If you have used Smart Switch on your mobile device, there will be app cache on the device. To make sure there is no junk to impact the data transfer, you can clear the app cache.
In fact, in addition to app cache, you also need to check the storage space of both devices. When the space is used up, Smart Switch may not work well.
Is Samsung Smart Switch stuck at 99%? When your device is in low battery, some apps cannot run. Please make sure that both devices have sufficient charge, if not, disconnect your devices, plug both into power and charge them to at least 50%.
If you cannot charge your either device, your old phone or new phone, please check if there are any physical damages on USB cable, adaptor or USB ports. You can use another workable USB cable to charge your phone again, ensuring your original cable is damaged or not. If not, clean the USB port with a piece of dry cloth.
If the previous methods don't work, you can try restarting both your device. Restarting a device can solve many issues, such as freeing up RAM (random access memory), app misbehavior, connectivity issues, etc.
If Samsung Smart Switch still gets stuck after you restart your device, then the problem may have something to do with the app itself. You can try to fix it by reinstalling the app.
If you are migrating data between phones via Wi-Fi or mobile network, then Samsung Smart Switch stuck issue may also result from discontinuous network connectivity. In this case, you can reboot the network connection.
Sometimes, Samsung Smart Switch is stuck at 99% because this app and your device are incompatible with each other. To solve this problem, you can update the software version of both your phones.
You can use the Smart Manager feature on your Samsung phone to scan malware if you doubt that there is malware on your device, and it makes the Smart Switch app down.
If Smart Switch still doesn't work properly, you can use an alternative to Smart Switch, such as Samsung Data Transfer, a one-stop transfer app for most mobile devices. This tool can transfer your contacts, videos, music, photos, apps, messages, and more between Android devices. It also works for iOS and Android transfer. Thus, whenever you need to copy your data between your phones and tablets, it can give you a hand.
- Directly transfer different data types from one phone to Samsung and vice versa.
- Allow you to select file types before transferring them.
- Many files are supported, like call logs, pictures, contacts, documents, photos, etc.
- Support Android 6.0 and upper, and iOS 5.0 and later.
- There is no ad on the interface during your transfer.
Step 1: Install and launch Samsung Data Transfer on your computer.
Step 2: Connect both devices to computer via suitable USB cables and enable USB debugging or grant permission on your devices when prompted. Make sure that Samsung device is in the target phone's position, if not, click Flip to make a change. You will see "Connected" in both phones' position on this program after successful connection.
Step 3: Check wanted files from the table and tap "Start Copy" to begin data transfer. Then you will have all chosen data on Samsung device in seconds.
Q1: What if Smart Switch doesn't recognize my Samsung phone on my computer?
If so, please check the requirements of Samsung Smart Switch by visiting this page: https://www.samsung.com/us/support/answer/ANS00048603/.
Q2: Smart Switch crashes on my computer. How can I fix it?
In this case, you can check for updates of Smart Switch on your computer, and make sure your computer has the necessary requirements.
Samsung Smart Switch stuck problem is really annoying when you transfer data between two devices. Luckily, you find the troubleshooting about Samsung Smart Switch stuck issue in this article. You can try the above solutions if you encounter this problem. Besides, you can also choose the alternative app - Samsung Data Transfer, to quickly transfer data between devices, which is completely secure and easy to operate.
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Sophie Green, Chief Editor of Samsung-messages-backup website, has been focusing on the realm of Android Recovery, Android Transfer (Backup), Android Device Tips, Phone Clean, and Phone Transfer technologies. Recognized contributions on leading platforms attest to her esteemed expertise and reliability.
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